PORTERO

PORTERO

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www.portero.com

Store descrip­tion

Portero.com is one of the lead­ing web­sites spe­cial­ized in the sale of pre-owned lux­ury goods.

Estab­lished in 2004 in the U.S., it aims to be the lead­ing and most reli­able online web­site where cus­tomers can pur­chase pre-owned or vin­tage authen­ti­cated mer­chan­dise like hand­bags, watches, jew­elry and acces­sories or can sell them. Only autho­rized resellers can retail their mer­chan­dise and are required to pay a fee on sold mer­chan­dise only.

Defined by the Wall street Jour­nal as “One of the best options on the Web for buy­ing authen­tic mer­chan­dise”, Portero pro­vides unprece­dented access to more than 500 of the world’s most exclu­sive brands like Chanel, Her­mes, Rolex, Cartier, Louis Vuit­ton, Bot­tega Veneta, Tiffany & Co., and guar­an­tees absolute authen­tic­ity of all prod­ucts. The authen­tic­ity of the mer­chan­dise is vouched for by the work of a team of spe­cial­ists through col­lab­o­ra­tions and part­ner­ships with selected lux­ury brands and autho­rized resellers that have been care­fully vetted.

Cus­tomer sat­is­fac­tion is the pri­mary goal for Portero, which sup­ports the sale of the prod­ucts through tar­geted ser­vices to bet­ter respond to the needs of all clients. In the sec­tion “Get Shop­ping Advice”, for exam­ple, a team of experts is avail­able to answer to ques­tions about a par­tic­u­lar brand or prod­uct as well as to help the cus­tomers in choos­ing that spe­cial gift or to search for that par­tic­u­lar item not yet avail­able on the website.

Portero’s pri­or­ity to make cus­tomers feel at ease while shop­ping is assured by the “Money Back Guar­an­tee” pol­icy. Fur­ther­more, shop­ping is easy and quick through site nav­i­ga­tion sub­di­vided into cat­e­gories like prod­uct or brand, as well as sec­tions like New Arrivals or Bes t Values.

Worth of your atten­tion is the use of the Live Chat to com­mu­ni­cate with the sup­port team of Cus­tomer Care, which can clar­ify your doubts related to prod­ucts or answer any ques­tions you may have in real time.

Cur­rently, Portero.com is accept­ing new indi­vid­ual con­signors. If you think your items are con­sis­tent with their approved list of brands, fol­low the link in order to get in con­tact with the team of experts who will help you with sales procedures.

Ship­ping & returns

World­wide deliv­ery via UPS World­wide Expe­dited, whereas within the United States deliv­ery is per­formed by UPS and Fed­eral Express Shipping.

Deliv­ery costs and times vary accord­ing to the prod­uct pur­chased, the coun­try of ori­gin and the ship­ping method. If you want to know the exact rates in real time, con­tact the Cus­tom Care through Live Chat, or via email at customercare@portero.com or by phone at 1.877.962.2398.

Returns are accepted on all items (with the excep­tion of the ones marked Final Sale) if made within the num­ber of days clearly marked in the prod­uct list­ing. If no num­ber is spec­i­fied, the return pol­icy is 7 days from day of receipt.

The aun­tie likes it because

  • Portero is well aware of the doubts or ret­i­cence that can arise from pur­chas­ing pre-owned prod­ucts, espe­cially online so the care and per­sonal ser­vice given to cus­tomers is curated in all the details and it is the cen­tral ful­crum of the ser­vice in order to make our shop­ping expe­ri­ence as safe and com­fort­able as possible.

     

  • The “Invest­ment Bags” and “Invest­ment Watches” sec­tions, where we can find a list­ing of cult pieces equipped with pho­tos, a brief his­tory and aver­age prices are very inter­est­ing in order to learn how to move among the many mod­els and their eval­u­a­tion. Sug­ges­tions and advice are sup­plied so that the cus­tomers not only can buy the desired piece but also make a valu­able investment.
PORTERO, 4.0 out of 5 based on 6 ratings

N.B. Shipping and return policies are to be used as a guide only, please refer to the full Terms and Conditions policies on the company website.


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